Privacy Policy

Privacy Statement

Table of contents

  1. Introduction
  2. Disclosure of Information
  3. Data Security
  4. Data Retention
  5. Your Legal Rights
  6. Access to Account
  7. Changes to This Privacy Statement
  8. Data Retention
  9. Your Legal Rights
  10. Access to Account
  11. Changes to This Privacy Statement
  12. Contact Us

1. Introduction : Welcome to Tradnovate. Tradnovate respects your privacy and is committed to protecting your personal data. This Privacy Statement will inform you as to how Tradnovate handles your personal data, your privacy rights, and how the law protects you.

2. Data Controller: Under the GDPR, TOPGRADE LIMITED is a data controller for the Personal Data collected from all categories of data subjects listed above, with the following exceptions: TOPGRADE LIMITED is a data processor of the User logs, administrative user logs, and some account settings information. In addition, TOPGRADE LIMITED is a data processor for any of the information provided by the User through the Website that transit. Where TOPGRADE LIMITED is a data processor, TOPGRADE LIMITED processes data on behalf of its the User under their data processing instructions.

3. The Data Tradnovate Collects: Tradnovate may collect, use, store and transfer different kinds of personal data about you, including: Identity Data (like your name), Contact Data (such as your email address), and other identifiers you might use, Financial Data (for example, your Payment Method details),Technical Data (like IP address, network), Profile Data (your username, password, etc.), Usage Data (information about how you use and interact with Tradnovate’s website, products and services), Marketing and Communications Data (your preferences in receiving marketing from us and our third parties and your communication preferences), information of your interaction with the customer support (date, time and reason for contacting, transcripts of any chat conversations, your phone number and call recordings) and information collected via the use of cookies ("Cookies Policy").

4. How Tradnovate Collects Your Data: Tradnovate uses different methods to collect data from you and about you, including: Direct interactions such as information when you subscribe and using the services, automated technologies or interactions, and third-party or publicly available sources. “Mandatory” personal data requested by Tradnovate are legally or technically required for the provision of the services. Tradnovate.

5. How Tradnovate Uses Your Data: Tradnovate will only collect and use your personal data upon your consent, when the law allows it to and only to the necessary extent of the purpose of the collection. Most commonly, Tradnovate will use your personal data for the payment of your account and to process,deliver and track your orders, determine your general geographic location, manage your Membership, inform you about any changes, communicate with you regarding your order, send you newsletters and activity materials, and to improve  its services.

6. Disclosure of Information : Upon your consent, Tradnovate may share your personal data within TOPGRADE LIMITED for administrative purposes (including potential merger) analysis and statistical purposes (assess credit risk), in order to defend against legal claims and to comply with legal obligations (including court orders), to prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce its Terms of use. Further Tradnovate may disclose your information for certain purposes to third-parties/service providers: For instance Tradnovate uses Service Providers to perform services on its behalf such as to provide IT services, to customize, personalize, monitor, audit its services, to provide bank account or balance information, to process credit card transactions or other payment methods. These Service Providers may have access to your personal data in order to provide their services and Tradnovate does not authorize them to use or disclose your personal data for other reason.  

7. Data Security: Tradnovate has implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered or disclosed  Tradnovate follows the PCI security standards in order to ensure the protection of the confidentiality and any payment transactions is encrypted. You acknowledge that your personal data can be stored at a destination outside the European Economic Area.

8. Data Retention: Tradnovate will only retain your personal data for as long as necessary to fulfill the purposes Tradnovate  collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data are no longer required, Tradnovate will take reasonable measures to destroy them in a secure manner. The deletion period when your account is deleted is immediately for the user’s data and account information, 3 years for the customer’s service data and 1 year for voice recordings and 10 years for the transaction data.

9. Your Legal Rights : Under certain circumstances, you have rights under data protection laws in relation to your personal data.

10. Access to Account : To simplify your account access you can use the “Remember me” function when you log in, in order to avoid re-entering your identification. If you provide others with your account access, you acknowledge that they will have access to your personal data. From your account you can update your personal information.

11. Changes to This Privacy Statement : Tradnovate will update this Privacy Statement from time to time in response to changing legal or operational requirements. Tradnovate will notify you for any changes in accordance with law. Upon your update, if you continue to use Tradnovate services you acknowledge that you accept those changes. If you do not accept the changes, you can cancel your Membership.

12. Contact Us : If you have any questions about this Privacy Statement, please contact us at: [email protected].